What we collect

• Contact details: name, email address, phone number and delivery address.
• Order details: the products you buy, invoices and payment method. We never store full card numbers. Card payments are handled by our payment providers.
• Finance applications: if you apply for Humm finance, your application goes directly to Humm. We receive only the outcome and the plan details.
• Enquiries and appointments: messages you send us, showroom bookings and our notes of your conversations with our team.
• Warranty and service records: details of any faults, repairs and service visits for your chair.
• CCTV footage: images recorded by security cameras in our showroom.
• Website data: device and browser information, and how you use our site, collected through cookies (see Cookies below).

We don’t knowingly collect data from anyone under 16.

Who we share it with

We share only what’s needed for each purpose:

• Humm, if you choose finance with them.
• OnePageCRM, our customer relationship management system, which stores customer and enquiry records.
• Payment providers that process card payments.
• Meta (Facebook and Instagram) and Google, for advertising and website analytics, only where you’ve consented.
• Service providers who host our website and provide our email, newsletter and SMS services.
• Our accountants, and Revenue or other authorities where the law requires it, including sharing CCTV footage with An Garda Síochána if needed to investigate a crime.

Our service providers act only on our instructions and must keep your data secure. We don’t sell your personal data.

Transfers outside the EU

Some of our providers, including Meta and Google, may process data in the United States. Where they do, we rely on the EU-US Data Privacy Framework or the European Commission’s Standard Contractual Clauses to protect your data.

How long we keep it

• Customer and order records: 6 years after the end of the tax year of your purchase, as required by Irish tax law.
• Warranty and service records: for your warranty period plus 1 year.
• Enquiries from people who didn’t buy: 2 years from our last contact.
• Marketing preferences: until you unsubscribe. We then keep a note of your opt-out so we don’t contact you again.
• CCTV footage: 30 days, unless it’s needed to investigate an incident.

CCTV in our showroom

We use motion-activated CCTV in our showroom to protect our staff, visitors and premises, and to help prevent and investigate break-ins. Signs at the entrance tell you that recording is in place. Cameras cover the showroom and entrance only, and record video only, not sound.

When the cameras detect movement, they record a short clip and may alert us, so that we can check the live view. Clips are stored by our camera provider’s app and deleted automatically after 24 hours. If a clip shows an incident, such as a break-in, we may download and keep it for as long as needed to deal with it, including sharing it with An Garda Síochána or our insurer. Footage is viewed only by authorised staff.

If you’d like a copy of any footage of yourself, please email us as soon as possible with the date and time of your visit. Because clips are deleted after 24 hours, we may no longer have any footage by the time we receive your request.

Your rights

You have the right to:

• access a copy of the personal data we hold about you
• have inaccurate data corrected
• have your data deleted, unless we’re legally required to keep it
• restrict or object to how we use your data, including for direct marketing
• receive your data in a portable format
• withdraw your consent at any time. This doesn’t affect anything we did with your data before you withdrew it.

Email [email protected] to make a request. We’ll reply within one month.

Cookies

We use essential cookies to make our website work. With your consent, we also use analytics and advertising cookies, including the Meta Pixel and Google tags. These only load after you accept them in our cookie banner, and you can change your choices at any time through the cookie settings on our website.

Complaints

If you’re unhappy with how we’ve handled your data, please contact us first and we’ll try to put it right. You also have the right to complain to the Data Protection Commission:

Data Protection Commission

21 Fitzwilliam Square South, Dublin 2, D02 RD28

(01) 765 0100   ·   1800 437 737   ·   www.dataprotection.ie

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.