Changing your mind

Orders by phone, WhatsApp, email or at your home

You can cancel within 14 days of the day your chair is delivered, without giving a reason.

Showroom purchases

When you buy in our showroom, you’ve had the chance to see and try the chair before buying, so the 14-day cancellation right doesn’t apply. Your rights if the chair is faulty or not as described (see below) still apply in full.

How to cancel

Tell us clearly that you want to cancel, by email to [email protected] or by phone on +353 87 603 2177. You can use the cancellation form at the end of this policy, but you don’t have to. To meet the deadline, you just need to contact us before the 14 days are up.

Returning the chair

Once you cancel, we’ll arrange a time to collect the chair within 14 days. Because massage chairs are too large to return by post, the collection cost is your responsibility:

• Dublin: €150
• Rest of Ireland: approximately €300. We’ll confirm the exact cost when you cancel.

We’ll deduct this from your refund. If you’ve kept the original packaging, please use it, but you don’t have to.

Your refund

We’ll refund everything you paid, including any delivery charges, within 14 days of receiving your cancellation. We may wait until we’ve collected the chair before sending your refund. Refunds go back to the payment method you used, unless we agree otherwise with you. We don’t charge any fee for processing a refund.

Condition of the chair

You’re welcome to unbox and try your chair, just as you would in a shop. We’ll check the chair when we collect it. If it has been used beyond a normal try-out, or has marks, damage or missing parts, we may reduce your refund to reflect the actual loss in value. If we do, we’ll tell you the amount and the reason before we issue your refund.

Finance with Humm

If you paid with Humm finance and you cancel your order, your Humm agreement is cancelled as well.

If your chair is faulty or not as described

Your chair must be of good quality, fit for purpose and as described. If it isn’t, including if we deliver the wrong model:

• Within 30 days of delivery, you can reject it for a full refund, including delivery costs.
• After 30 days, we’ll repair or replace it. If that isn’t possible, or doesn’t fix the problem, you’re entitled to a price reduction or a refund.

We cover all collection and redelivery costs for faulty or incorrect chairs. These rights apply however you bought your chair, and are in addition to our warranty. See our Service & Support page for full warranty details.

Contact us

[email protected]   ·   +353 87 603 2177

Masatto Limited, Unit 8, Fashion City, Ballymount, Dublin 24

Cancellation form

Complete and return this form only if you want to cancel your order.

To: Masatto Limited, Unit 8, Fashion City, Ballymount, Dublin 24   ·   [email protected]

I hereby give notice that I cancel my contract for the purchase of the following goods:

Product: _______________________________________________

Ordered on / delivered on: _______________________________________________

Name: _______________________________________________

Address: _______________________________________________

Signature (paper form only): _______________________________________________

Date: _______________________________________________