Terms & Conditions
BACKGROUND: This agreement applies as between you, the User of this Website and Masatto Ltd, the owner(s) of this Website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
1. efinitions and Interpretation
In this Agreement the following terms shall have the following meanings:
“Content” – means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
“Masatto” – means Masatto Ltd a company incorporated in Republic of Ireland under number 609902 whose registered office is at: 210 The Crescent Building, Park West, Dublin 12, Dublin
“Service” – means collectively any online facilities, tools, services or information that Masatto Ltd makes available through the Website either now or in the future;
“System” – means any online communications infrastructure that Masatto Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” – means any third party that accesses the Website and is not employed by Masatto Ltd and acting in the course of their employment; and
“Website” – means the website that you are currently using (masatto.ie) and any sub-domains of this site.
2. Intellectual Property
2.1 All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Masatto Ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.
2.2 Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by us.
2.3 Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
3. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Masatto Ltd or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
4. Links to this Website
Those wishing to place a link to this Website on other sites may do so only with prior permission of Masatto Ltd. To find out more please contact us
We do not store customer credit card details
6.1 Masatto Ltd makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.
6.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
6.3 Whilst Masatto Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
7. Availability of the Website and Modifications
7.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
7.2 Masatto Ltd accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
7.3 Masatto Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available. These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
8. Limitation of Liability
8.1 To the maximum extent permitted by law, Masatto Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and it’s Content at their own risk.
8.2 Nothing in these terms and conditions excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on the part of Masatto Ltd.
8.3 Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
9. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
10. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
11. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Masatto Ltd.
12.1 All notices / communications shall be sent to us either by post to our Premises (see address above) or by email to Masatto Ltd. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
12.2 Masatto Ltd may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the “Unsubscribe” button on the email you receive from us.
13. Delivery of goods
We are making every effort to dispatch the same day the funds cleared and our regular transit time and 3-10 days in the rest of Republic of Ireland however there are unforeseen events that may delay your order. Masatto Ltd shall not be held responsible for any delays that are beyond our control. The equipment ordered by you is subject to availability. In case your product is not in stock we will give an alternative option. Additional shipping charges may be required to cover the delivery costs.
The items should be checked promptly upon delivery for damages and the delivery must be signed as damaged if not in perfect condition. If signed for the goods without the damaged mark means you agree that you have receive it in good condition and Masatto Ltd is not responsible for those damages.
At least 2 Strong persons is needed to move the boxes. If there is not access to your door we will only deliver to the closest location that we can and you are responsible to take it from there. If you refuse to take it from there a refuse collection fee will be charged on top of initial shipping cost and return shipping cost.
Our delivery team can deliver and install the equipment in the room of your choice.
The packing material may be removed from your location if requested, but we strongly advise that you keep all packing material for 30 days in the event you wish to return your chair. If you do not retain your original packaging materials and require them in order to return your chair, you will need to purchase adequate packaging and repack the equipment yourself.
Costumer shall not held Masatto Ltd responsible for any damages made to customer property during the delivery or installation.
14. Law and Jurisdiction
These terms and conditions and the relationship between you and Masatto Ltd shall be governed by and construed in accordance with the Law of Republic of Irelands and we and you agree to submit to the exclusive jurisdiction of the Courts of Republic of Ireland
14. Quality and Use of Equipment
14.1 Masatto Ltd makes every effort to ensure that the massage chairs provided are of the highest quality. However, the manufacturer’s ability to provide the quality of product we require may be beyond our control. We make every effort to ensure that our products are fit for the advertised purpose. Please read any supplied instructions carefully before use. Masatto Ltd reserve the right to change product specifications, features, colours and materials without notice.
14.2 The products we sell are suitable for use by most adults.
We recommend consulting a doctor or specialist before use if:
- you are pregnant
- you have undergone major surgical procedures
- you suffer from any pre-existing medical condition
- you think that the massage in your chair may harm you in any way.
Once you receive your Weyron brand massage chair, you have 14 days to return your chair to Masatto Ltd for a full refund (minus any delivery, shipping and handling costs).The chair must be in transit on or before the 15th day after delivery. The money back guarantee is 30 days from delivery and, if returned after 7th day, we will charge between €50-€250/ day for the entire period was in your possession or a lump sum at Masatto Ltd discretion but not exceeding the €250/day for each day was in your possession.
In case you would like to return after the day 14th of delivery, any additional days will be charged at €250 a day fixed regardless of the product.
All massage chairs must be returned to us in new condition and with any included materials such as manuals and instructions.
If the original packaging for your massage chair is unavailable the customer must ensure that suitable packaging is used to protect the item. It is the customer’s responsibility to return the chair and in reasonable resalable condition otherwise charges for depreciation may be deducted at Masatto Ltd discretion. We recommend taking transit insurance to cover the item while in transit.
Before returning a massage chair, please contact our team for a Return Authorisation Number (RA). If this is not provided, our receiving department will be unable to accept your chair.
Any additional services such as delivery options or installation will be non-refundable if an item is returned.
If the massage chair cannot be delivered due to a failure to measure the doors, or the customer return it because doesn’t fit through the door, a two way wasted delivery journey will be charged at €2/mile from Dublin.
Any equipment tried before purchased or purchased face-to-face is excluded from this returns policy, and Masatto Ltd reserve the right to not accept a return for any reason.
Used, floor models, and ex-demo equipment are excluded from this return policy, and Masatto Ltd reserve the right not to accept the return for any reason.
You have the right to cancel your order at any point before your delivery was booked without incurring any charges.
Customers who cancel after the booked delivery, or those who refuse delivery of dispatched orders will be charged for all shipping costs.
Cancellations must be given in writing via email, fax or letter.
Please note that minor assembly of our massage chairs is required.
Read the instruction manual in full before use.
Parts: If any defect occurs within the initial two (2) year time period after purchase, on one or more the covered parts (see the limitations section below), Masatto Ltd will supply replacement parts to the customer at no additional cost.
In-Home Service: During the two (2) Year period following delivery of your Masatto massage chair to the initial owner, Masatto will provide on-site servicing to the initial owner at no additional cost.
If you have purchased your chair from a previous owner, this does not apply.
The warranty will be provided to the initial delivery address and will be carried on to new address but we must be notified in writing of the change. The initial owner will be identified with ID that bare the new address in order to honour the repair on warranty. Refundable deposit may be required.
(Unfortunately we are unable to provide warranty or to repair to any other massage chair brand.)
The Limited Warranty supplied with all Masatto chairs will be deemed void if Masatto solely judge any defect to be caused or directly influenced by:
- unstable electric supply or electrical supply not protected by a surge protector that should be purchased and used by the end user
- misuse or unintended use of the equipment outside of the standard operation described in the manual
These limitations include any damage to internal components due to natural wear and tear, incidental damage to the chair’s upholstery after delivery, and any unauthorised servicing, alteration or tampering.
This Limited Warranty does not cover upholstery or covering.
This Limited Warranty does not cover the customer for any costs incurred by unnecessary service calls, including costs for in-home service for the purpose of educating the customer about the proper use of Masatto massage chairs.
The warranty provided only applies to the Masatto product purchased and does not include any accessories or enhancements purchased by the customer.
Foams and fillings in pads, pillows and memory foam kits naturally soften with use. As such this does not constitute a defect under your warranty. Nor do visual changes in the upholstery coverings such as fading, wear or piling.
Any natural markings, grain or dye variations in leather or synthetic leather do not constitute a defect due to natural differences.
The Masatto Ltd warranties do not cover any loss or damage resulting from:
- Improper installation by other than Masatto team
- Improper or unauthorised repairs or modifications
- Improper or incorrect use of power supply or loss of power
A malfunction or damage of an operating part due to customer failure to provide maintenance as recommended by the manufacturer
Theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions),
Loss of use while the purchased is at a repair facility or awaiting parts or repair. Masatto Ltd should not be held responsible for loss of business of any kind.
If you fail to follow the important safety warnings provided in any Masatto user manual, your warranty will be deemed void.
Under no circumstance shall Masatto Ltd or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.
Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchant-ability or fitness for particular use.
Masatto Ltd’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or (at Masatto Ltd sole discretion) for the replacement of any defective part.
Masatto Ltd reserves the right to make substitutions in lieu of repair or replacement of purchased products.
Warranties do not apply to demonstration, rental, business, commercial, institutional, or other non-residential users.
This warranty only covers failures due to defects in mechanical parts or workmanship and does not cover normal wear and tear
Finance is available in Republic of Ireland and is part of this terms and conditions. The Finance is subject to approval from Splitit which is the finance provider. Applicants must be 18 or over. Unfortunately we can only deliver the products at the applicant’s address.